Privacy policy

Last updated: 3 May 2026

This Privacy Policy describes how ARTNA collects, uses, and discloses your personal information when you visit, use, or make a purchase from our store, or otherwise communicate with us.

ARTNA is powered by Shopify, which enables us to provide our services to you. By using our website, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described below.

Personal Information We Collect

We may collect or process the following categories of personal information, depending on how you interact with our store:

Contact details — your name, address, billing address, shipping address, phone number, and email address
Financial information — payment card details, transaction information, and payment confirmation (handled securely by our payment processor; we do not store full card numbers)
Account information — your username, password, and account preferences
Transaction information — items you view, add to your cart, purchase, return, exchange, or cancel
Communications — information you include when contacting us (e.g. customer support enquiries)
Device and usage information — your device, browser, IP address, and how you interact with our website (collected via cookies and similar technologies)

How We Collect Your Information

We collect personal information from the following sources:

Directly from you — when you create an account, place an order, contact us, or otherwise interact with our website
Automatically — through your use of our website and via cookies and similar technologies
From our service providers — including Shopify, our payment processor, and shipping carriers
From our partners — including marketing and analytics partners

How We Use Your Information

We may use your personal information for the following purposes:

To provide and improve our services — fulfilling orders, processing payments, managing your account, arranging shipping, handling returns and exchanges, and personalising your shopping experience
Marketing and advertising — sending promotional communications by email or post (with your consent where required), and showing you relevant ads online
Security and fraud prevention — authenticating your account, preventing fraudulent or unauthorised activity, and securing our services
Customer support — responding to your enquiries and maintaining our relationship with you
Legal compliance — complying with applicable law, responding to legal process, and enforcing our terms

How We Share Your Information

We may share your personal information with third parties in the following circumstances:

Service providers — including Shopify (our hosting and e-commerce platform), payment processors, shipping carriers, IT providers, and customer support tools
Marketing partners — to provide marketing services and personalised advertising. You may opt out of personalised advertising at any time
At your direction — when you ask us to share your information with a third party (e.g. for shipping)
Business transfers — in connection with a merger, acquisition, or similar event, or to comply with legal obligations

Our Relationship With Shopify

Our website is hosted by Shopify, which collects and processes personal information about your visit in order to provide our services. Shopify may also use this information, alongside data from other merchants, to support enhanced features and improve its platform.

For details on how Shopify uses personal information, please review the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Cookies

We use cookies and similar technologies to operate our website, remember your preferences, analyse site traffic, and support marketing. You can manage your cookie preferences through your browser settings or via our cookie banner. Some cookies are essential for the website to function and cannot be disabled.

Third-Party Websites

Our website may include links to third-party websites or platforms. We are not responsible for the privacy practices of these third parties — please review their own privacy policies before sharing personal information with them.

Children's Data

Our services are not intended for use by children. We do not knowingly collect personal information from children under the age of 16. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

Security and Data Retention

We take reasonable measures to protect your personal information, but no method of transmission or storage is completely secure. We recommend you do not send sensitive information via unsecured channels.

We retain your personal information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on where you live, you may have some or all of the following rights regarding your personal information:

Right to access — request a copy of the personal information we hold about you
Right to correct — request that we correct inaccurate information
Right to delete — request that we delete your personal information
Right to data portability — receive your information in a transferable format
Right to opt out — unsubscribe from marketing communications at any time

If you live in the UK or European Economic Area, you also have the right to:

Object to or restrict processing of your personal information
Withdraw consent where processing is based on your consent

To exercise any of these rights, please contact us at hello@theworldofartna.com. We may need to verify your identity before processing your request.

Complaints

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with your local data protection authority. In Portugal, this is the Comissão Nacional de Proteção de Dados (CNPD). For the wider EEA, see the list of data protection authorities.

International Data Transfers

We may transfer, store, and process your personal information outside the country you live in. Where we transfer personal information out of the European Economic Area or United Kingdom, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses to ensure your information remains protected.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will post the updated version on this page and revise the "Last updated" date above. Please review this page periodically.

Contact

For any questions about this Privacy Policy or to exercise your rights, please contact us:

Email: hello@theworldofartna.com
Address: Quinta Da Fonte Seca, Rua Marques das Minas, Quinta do Anjo, 2950-630 Setúbal, Portugal

For the purposes of applicable data protection law, ARTNA is the data controller of your personal information.